Job Description
Our Client a Digital Infrastructure company is looking for a Corporate Real Estate Analyst for their Ashburn VA location.
Responsibilities: - Welcome Desk
- Cover the Welcome Desk during business hours providing a welcoming experience for customers and guests ensure theyre promptly signed in and badged in accordance with Client guest policy
- Greet visitors and employees CREs customers engaging in conversation upon arrival and departure
- Take good care of the Welcome Desk/reception area making sure its clean and well maintained and no deliveries are left unattended
- Safety
- Make the safety of our customers your first priority
- Know and be able to implement emergency response plans
- Ensure all employees badge in no tailgating
- Escalate safety concerns as appropriate
- Coordinate visitor check-ins (badging) and security procedures using the Envoy visitor management
- Courtesy
- Cultivate a positive vibe through fun and engaging activities at the front desk
- Provide surprise and delight customer opportunities to create a great workplace experience
- Turn the office into a community through activities and interactions that bring people together
- Assist with scheduling and managing meeting rooms including arranging necessary equipment supplies and catering for All Hands events
- Assist with receiving deliveries of all external and inter-office mail and support employees on all mail and shipping requirements as needed
- Provide direction and information to visitors (employees customers guests) to help acclimate them to the office and surrounding area
- Ensure timely and professional responses/communications to internal and external stakeholders
- Assist with the office ticketing system and follow up on ticket status assigning tickets to the correct CRE team member or rerouting to correct department ensuring no dead-ends
- Answer questions from customers related to the building including wayfinding policies and procedures and etiquette. Support new hires with support and guidance on CRE services and a warm hand-off to other teams that can provide support (e.g. IT)
- Community
- Develop and execute internal communication strategies disseminating important information and fostering employee engagement through a variety of communication channels
- Act as a conduit for interdepartmental communication facilitating cohesion and collaboration
- Create engaging and informative communications for office events and information using Outlook Viva Engage and Office Raven tools
- Ownership of onsite event planning and execution ensuring seamless experiences for all attendees
- Capture through photos moments to promote organizational culture and camaraderie
- Create marketing materials and promotional efforts leveraging social platforms to generate excitement
- Manage event logistics and budgets meticulously maximizing resources while delivering memorable experiences
- Gather post event feedback for future event enhancement
Requirements: - Customer facing experience is essential and hospitality background a must
- 5 years of experience preferred
- Bachelors degree
- Excellent verbal and written English and communication skills social media savvy
- Outstanding interpersonal and multi-tasking skills are required
- Adept at dealing with difficult customers or situations ensuring a successful outcome for both the customer and CRE
- Skilled at developing personal relationships with customers peers and business partners
Why Should You Apply - Excellent growth and advancement opportunities
Required Experience:
IC
Job Tags
Hourly pay, Work at office