Job Description

Claims Adjuster

We are seeking a motivated, detail-oriented, and highly organized Claims Adjuster to join our growing team. This role is ideal for individuals who are beginning their career in claims adjusting and are working toward obtaining their Chartered Insurance Professional (CIP) designation and/or provincial adjusting licenses.

The Claims Adjuster will support the investigation, evaluation, documentation, and resolution of insurance claims while maintaining accurate claim files and delivering excellent customer service. Success in this role requires strong organizational skills, the ability to manage a high volume of claims, attention to detail, and confidence working across multiple systems and software platforms.

Responsibilities

• Investigate and assess insurance claims through telephone and desktop-based investigations.
• Review claim documentation, reports, photographs, estimates, and other supporting materials.
• Maintain organized and accurate claim files, ensuring all activities, communications, reserves, and documentation are updated promptly.
• Manage a high-volume caseload while ensuring timelines and service standards are met.
• Analyze information to determine coverage, liability, and claim outcomes under supervision and within delegated authority.
• Assist with settlement negotiations and claim resolutions as appropriate.
• Identify potential subrogation and recovery opportunities.
• Provide timely updates to policyholders, claimants, clients, vendors, and internal stakeholders.
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Accurately manage billing, expense recording, and timekeeping activities.
• Build and maintain positive relationships through professional and responsive customer service.
• Utilize multiple software platforms and claims management systems efficiently to support daily operations.

Qualifications

Required Qualifications

• Minimum 1 year of experience in insurance, claims administration, customer service, or a related field.
• Post-secondary education in Insurance, Business, Risk Management, or a related discipline preferred.
• Currently pursuing or willing to pursue a Chartered Insurance Professional (CIP) designation.
• Ability to obtain and maintain multiple provincial adjuster licenses as required.
• Basic knowledge of insurance claims handling principles and investigation processes.
• Strong organizational and time-management skills with the ability to manage a high-volume workload.
• Excellent attention to detail and commitment to accurate documentation.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office 365, including Outlook, Word, and Excel.
• Ability to learn and navigate multiple computer programs and claims management systems.
• Strong verbal and written communication skills.
• Ability to work independently while contributing effectively within a team environment.

Preferred Qualifications

• Experience in a claims, insurance, or adjusting environment.
• Exposure to property, auto physical damage, or commercial claims.
• Knowledge of first-party and third-party claims handling.
• CIP coursework in progress or completed.
• Bilingual in English and French is considered a strong asset.

What We Offer

• Flexible remote, hybrid, and in-office work options.
• Competitive salary and benefits package.
• Professional development and continuing education support.
• Opportunities for career growth within a respected claims and risk management organization.
• Collaborative team environment focused on learning, innovation, and client service excellence.

About Us

At Crawford, your work has purpose. Every claim represents a person facing a difficult moment, and the support we provide helps restore lives, businesses, and communities.

We empower employees to grow, lead, and innovate in careers that make a real difference. If you're looking to build your future with an industry leader while doing meaningful work, Crawford offers the opportunity to do both.

With employees in more than 70 countries, we combine global reach with a shared culture grounded in purpose, values, and collaboration. Learn more at

Why Crawford?

Our total rewards package is designed to support your well-being, recognize your contributions, and help you keep growing. In addition to competitive compensation, we offer:

• Performance-based pay and incentive plans that recognize excellence.
• Retirement savings options, including pension, group RRSP, TFSA, and an Employee Stock Purchase Plan.
• Benefits that support your financial, physical, and mental well-being.
• Flexible work options that support work-life balance, including shortened work weeks, phased retirement, and generous time away.
• Training, development, and scholarship programs that support continuous learning, career growth, and education at various career stages.
• Additional support, including home office allowance, employee referral bonuses, relocation support where applicable, and corporate discounts.
• Paid volunteer time and sustainability initiatives that help give back to the communities where we live and work.
• A culture built on respect, collaboration, inclusion, and entrepreneurial spirit.

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